We want you to love what you receive. If something isn't right, here's exactly how it works.
You have 14 days from the day your order arrives to request a return. Items must be unopened, unworn and in their original packaging with all freebies included.
For health and hygiene reasons, press-on nail kits, nail glue, hand cream, cuticle oil and nail tools cannot be returned once the packaging is opened or the seal is broken.
Hijabs that have been worn, washed or scented cannot be returned.
If your item arrives damaged, faulty or isn't what you ordered, email us within 14 days with your order number and a photo. We'll send a replacement or a full refund including delivery — no return postage cost to you.
Email hello@rafiahhijabs.com with your order number and what you'd like to return. We'll reply with the return address and instructions.
Return postage is paid by you unless the item is faulty or incorrect. Please keep proof of postage.
Once your return arrives and passes inspection, we refund to your original payment method within 5–10 business days. Original delivery charges are only refunded for faulty or incorrect items.
The 10% donated to Palestinian families from each order is sent on and is not deducted from your refund — you always receive the full amount you paid for the returned items.
Orders can be cancelled for a full refund any time before they are dispatched. Message us as quickly as possible and we'll do our best.